Contact Royal Run Water Restoration

What's safe to do before the crew shows up in Royal Run?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• Find the main shutoff and turn it clockwise until it stops. In a basement it's often next to the water meter, low on the wall that faces the street.
• If heavy rain is pushing water in, move valuables up and away from the walls where it's coming through.
• If water is coming up through a floor drain, treat it as sewage and keep people and pets out of it until the crew checks it.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What questions come up on the first call?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• What started it, if you know, like a burst pipe or rain coming in.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• If the wet area downstairs has carpet or built in cabinets.
• When it started, even if it's a guess.
• The age of the house, if you know it. Homes in Royal Run date mostly from the 2000s to 2010s, and the decade tells the crew what kind of pipes to expect.
• Whether the power to the wet area is on or off.
• Whether someone will be home to let the crew in.

Short answers are enough, since the crew will look at everything again in person.

What will the crew do first when they arrive?

They start where the water started, whether that's a supply line or a drain, and confirm it's stopped.

Every wet area gets a reading and a photo, and that record becomes your photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

How does the age of Royal Run homes change a water call?

Most Royal Run homes are newer, built in the 2000s to 2010s. Newer homes often have PEX supply lines, and leaks tend to start at appliance hoses or sump pumps. You'll see two story and ranch homes across Royal Run. Lots of homes here have finished lower levels, and water that soaks into carpet pad and drywall takes more than a fan to dry. Homes near Eagle Creek and the Upper White River can take on groundwater or surface water after long rains, which the crew handles differently from a pipe leak. Cold snaps split pipes in exterior walls and unheated spaces, and the leak often shows up when the pipe thaws. Mention any of this when you call, and the crew will plan around it.

Which neighborhoods and nearby towns does this number cover?

Homeowners in these parts of Royal Run use this page:

• Royal Run · built mostly in the 2000s, basements are common
• Lancaster Park at Royal Run · many with finished basements
• Ottinger Park Section · built mostly in the 2000s to 2010s, most with basements
• Hunt Club Road Corridor · most with basements

This number also takes calls from nearby Anson, Pheasants Run, Brookstone, Trader's Point, Williams Glen, Holliday Farms, Eagle Village and Sawgrass. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. For details on the work itself, see our page on water damage restoration and basement flooding.

What questions come up before a call?